When you ask Hospital for Special Surgery CEO Lou Shapiro about healthcare, it's obvious that he's passionate about one thing: value.
"When I look at value – as a professional in the industry and as a consumer – there's a lot of misunderstanding," Shapiro says. "Value is not about organizations getting bigger through consolidation. Value is not about how healthcare gets paid for. We're confusing all the different messages around value with what it really is."